Setting up mail fetching

Getting mail by REST api (recommended)

1. Enable email web service

Enable WS for incoming emails and generate API key (Administration -> Settings -> Incoming email - API key)

2. Set incoming mail server params

/projects/[your_helpdesk_project_identifier]/settings/contacts_helpdesk

Mail server settings

3. Fetch email

Fetching email through HTTP GET request

$ wget -O - http://127.0.0.1/helpdesk_mailer/get_mail?key=******************

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Getting mail by rake task (higher CPU load)

1. Set incoming mail server params

/projects/[your_helpdesk_project_identifier]/settings/contacts_helpdesk

Mail server settings

2. Fetch email

Fetching email through ruby rake task

$ bundle exec rake redmine:email:helpdesk:receive RAILS_ENV=production

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Add to cron in Linux

1. Create/edit the crontab file

Create a new crontab file, or edit an existing file

$ sudo crontab -e

2. Add command lines to the crontab file

Add the following line for every 5 minutes updates:

*/5 * * * * wget -O - http://127.0.0.1/helpdesk_mailer/get_mail?key=************

Important: If you have a port specified, please do not forget to also set it into the command, example could be checked below:

*/5 * * * * wget -O - http://127.0.0.1:3000/helpdesk_mailer/get_mail?key=*********** 

Note: if you want to use one e-mail for all projects, you can use the Allow_override feature. It should be used only with bundle exec command and allow to change project, status, and assignee.

Video guide