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Helpdesk summarizing issues for a given customer if there is already an open issue

2

Petr Šindelář
Added almost 4 years ago

I have set up the Redmine UP Helpdesk plugin and I'm creating the issues via API. But I would like to append any further issues to an existing open issue if there is an open issue for this customer. When there is no open issue for a given customer, I would like to open a new issue. Is this somehow possible?

Dimitar Chervenakov almost 4 years

Hi Petr. For more information about this request, please contact us at . Thanks.

Answers (1)

0

Dimitar Chervenakov
Added almost 4 years ago

Hi Petr. For more information about this request, please contact us at . Thanks.

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