Settings¶
Rules settings¶
| From address |
should contain sender address, in common cases this address using for receiving mail. May contain a name - <John Smith> support@mail.com |
| Answered ticket status |
this status will be selected in Status field automatically, after check "Send note by email...". (if workflow does not restricts that change) |
| Reopen ticket status |
this status will be assigned to issue after any answer from client to this issue |
| Ticket tracker |
new issue, created from email, tracker |
| Assign ticket to |
responsible Redmine user for an issue |
| Ticket lifetime |
some times clients send new question as an answer to old email from support. With this param will be created new issue if last response older then X days |
Contacts settings¶
| Save email as attachments |
incoming emails from clients will be saved as attachment to the note |
| Contacts whitelist |
If email sender does not exist in Redmine as contact, email will be ignored. Contact can exist in any project of Redmine |
| Set issue author from sender |
if there is redmine user with same email as sender, issue or note author will be set as that user. New user will not be created |
| Blacklist emails |
emails with such addresses will be ignored. Lines can contains regexp |
| Add tags after create |
If there is no such contact in Redmine, it will be created with tags |
Mail server settings¶
| Protocol |
mail server protocol |
| Host |
mail server host. Set automatically for Gmail and Yahoo protocols |
| Port |
mail server port. Set automatically for Gmail and Yahoo protocols |
| User name |
mail server login |
| Password |
mail server login password |
| IMAP protocol |
| IMAP folder |
folder for getting mail. By default INBOX folder |
| Move on success |
folder for moving mail after success handling. Will be added IMAP flags SEEN, DELETED. Not necessary for Gmail |
| Move on failure |
folder for moving mail after failure handling. Will be added IMAP flags SEEN. Not necessary for Gmail |
| POP3 protocol |
| Delete unprocessed messages |
if helpdesk can't handle email (by any reason) it will be deleted |
