Helpdesk plugin 1.0.2 version settings

Examples

POP3 example

rake redmine:email:contacts_helpdesk:receive_pop3 RAILS_ENV="production" host=pop3.mail.com username=support password=12345 project=support_project_id assigned_to=user1 tracker="Support" reopen_status=1 delete_unprocessed=1

Gmail IMAP example

rake redmine:email:contacts_helpdesk:receive_imap RAILS_ENV="production" host=imap.gmail.com username=gmail_address@gmail.com password=your_password port=993 ssl=1 project=support reopen_status=1 assigned_to=user_login

Params

  • project - redmine project identifier, required
  • reopen_status - status NAME for issues status (New, Closed, Support, Reopen & etc.). When answer received from customer status changes to that
  • assigned_to - assignee user login
  • tracker - tracker name for created issue (Bug, Feature, Support and etc.)

Linux cron settings

add such line for every 10 minutes updates:
*/10 * * * * rake -f /redmine/install/folder/Rakefile redmine:email:contacts_helpdesk:receive_imap RAILS_ENV="production" host=imap.gmail.com username=gmail_address@gmail.com password=your_password port=993 ssl=1 project=support reopen_status=Reopen assigned_to=user_login