Installation¶

Install [[contacts-plugin:installation|Contacts plugin]]

Unarchive plugin to redmine/vendor/plugins

sudo bundle install
sudo rake redmine:plugins RAILS_ENV=production

Setup¶

Redmine mailer should be setup http://www.redmine.org/projects/redmine/wiki/EmailConfiguration

Getting mail by REST api (recommended)¶

wget -O - http://127.0.0.1/helpdesk_mailer/get_mail?key=************
WS should be enable in the /settings/edit?tab=mail_handler

Getting mail by rake task (higher CPU load)¶

Set mail server params on /projects/<your_helpdesk_project_identifier>/settings/contacts_helpdesk
Install cronjob rake redmine:email:contacts_helpdesk:receive RAILS_ENV=production ( all params will taken from project settings)

Add to cron in Linux¶

sudo crontab -e

add such line for every 5 minutes updates:
@*/5 * * * * wget -O - http://127.0.0.1/helpdesk_mailer/get_mail?key=************